FAQ

Are Slivva slippers really warm?

Yes. Slivva slippers are designed specifically for winter with an ultra-soft and insulating inner lining that keeps your feet nice and warm, even in cold weather.

How to choose the right size?

We advise you to take your usual size .
If you are between sizes, choose the larger size for optimal comfort with thick socks.

How do I care for my slippers?

• Hand washing recommended

• Warm water + mild soap

• Air drying
  ❌ Do not tumble dry to preserve softness and shape.
  

  Can they be worn outdoors?

  Slivva slippers are primarily designed for indoor use , but the non-slip sole allows for brief outings (balcony, mailbox, etc.).

  What are the delivery times?

  • Order processing time: 24 hours

  • Delivery: 3 to 4 days depending on your city.
    You will receive a tracking number as soon as your order is shipped.

    Can I return or exchange my product?

    Yes.
    You have 7 days after receipt to request a return or exchange if the product does not suit you.
    The product must be new and unworn .

    What payment methods do you accept?

    We accept 100% secure payments via:

    • Credit card (Visa, Mastercard)

    Are the payments secure?

    Absolutely. All transactions are protected by SSL encryption to guarantee the security of your data.

    How do I contact customer service?

    Our team is here for you 🤝
    📧 Contact us via the Contact page or by email, we respond within 24 hours maximum .